Global Service Desk (GSD) - is a cloud-based fully automated AMS (Application Management Services) solution, built on SAP Solution Manager v7.x platform and works on SaaS (Software as a Service) delivery model.

GSD (Global Service Desk) is offered on demand to any customer looking for robust AMS (Application Management Services) service desk solution. It has a built in service management tool based on ITIL framework, which helps the customer to establish an integrated service desk cum service management facility.

The entire service comes at a considerable low cost of ownership with a guarantee of providing the best solution in this space. We encourage you to have a first hand experience of the tool-based demo that we provide on request.

The underlying technology platform used in GSD is SAP Solution Manager Rel 7.x. Therefore, SAP GSD is a perfect match for managing any SAP basedAMS servicedesk as well as service management requirements. However, GSD can be used for management of any other (Non-SAP) AMS service requirements as well as infrastructure and data centre service requirements.

 

GSD is developed on a cloud computing technical architecture where customer does not need to procure any hardware or software. SAP GSD services are offered through a “Software as a Service (SaaS)” based delivery model where customers can expect to use the GSD service on an immediate basis.

Current challenges - AMS Service delivery

The GSD way of AMS

 

The GSD tool that Technovation will provide as part of its AMS offering will address the lacunae that exists in the AMS service delivery space and the following features will be available to its customers as per their requirements.

 

GSD Offering

 

 

For more information on GSD Offerings please click here

 

The GSD solution for any AMS that Technovation provides hinges on 6 levers of value add, which results in huge operational gains enabling reduction in TCO (Total Cost of Ownership). The picture below summarizes the GSD way of managing AMS and its 6 levers of value add that makes this solution a technologically competent and commercially competitive solution.

GSD Way of AMS

(GSD) Global Service Desk– a cloud-based fully automated AMS (Application Management Services)"

GSD (Global Service Desk) is a service desk facility that is offered on demand to any customer looking for robust AMS (Application Management Services) service desk solution. It has a built in service management tool based on ITIL framework, which helps the customer to establish an integrated service desk cum service management facility.